Refund policy
30-Day Return Policy
We offer a 30-day return policy from the date you receive your order.
Return Conditions
To be eligible for a return:
- The product must be in its original condition.
- The product must not be damaged due to use.
- The original packaging must be included.
Please note that used products may be subject to a partial refund depending on their condition.
How to Return an Item
Please contact us before sending any item back.
Email us at: info@loviebaby.se
Please include:
- Your order number
- The reason for your return
- Photos of the product (if the item is damaged or defective)
Once your return has been approved, we will provide you with the return address and further instructions.
Refunds
Once we have received and inspected your returned item, your refund will be processed to the original payment method used for the purchase.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Delayed Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your bank or credit card provider.
Processing times may vary, and it can take a few business days before the refund appears in your account.
Damaged or Defective Items
If your product arrives damaged or defective, we’ll gladly help you with a replacement or refund.
Please contact us at:
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with the order.