Return Policy
30-Day Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The product must be in good condition.
- The product must be returned complete.
- The original packaging should be included whenever possible.
Items damaged due to improper use or handling may be subject to a partial refund.
How to Start a Return
Please contact us before returning any item.
Email us at:
Please include:
- Your order number
- The reason for your return
- Photos if the item is damaged or defective
Once your return has been approved, we’ll provide you with the return instructions.
Refunds
After we receive and inspect your returned item, your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
You’ll receive a confirmation email once your refund has been processed.
Delayed or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your bank or credit card provider.
Please note that it may take a few business days before the refund appears in your account.
If you still haven’t received your refund, please contact us at:
Exchanges & Damaged Items
If your order arrives damaged or defective, we’ll gladly help you with a replacement or refund.
Please contact us with:
- Your order number
- A description of the issue
- Photos or videos showing the problem
If your claim is approved, Loviebaby will cover the return shipping costs.
Return Shipping
Customers are responsible for return shipping costs for standard returns or change-of-mind purchases.
We recommend using a tracked shipping service, as you are responsible for the returned package until it has been received by us.